Shipping policy

At Hood Rich, we aim to deliver your order quickly and safely. This Shipping & Delivery Policy explains how we process and ship your orders.

1. Order Processing

All orders are processed within 1–2 business days
Orders are not shipped on Sundays or public holidays
Once your order is shipped, you will receive a tracking link via SMS/Email

We make sure every piece is checked before dispatch. 📦

2. Delivery Time

Estimated delivery time:

Metro cities: 3–5 business days
Other cities & towns: 4–7 business days
Remote areas: 5–8 business days

Delivery times may vary during high-demand drops or sales.

3. Shipping Charges

We may offer free shipping on selected products or orders
Otherwise, shipping charges will be calculated at checkout
Any applicable charges will be clearly shown before payment

No hidden fees. 💯

4. Order Tracking

Once your order is shipped, you’ll receive:

Tracking ID
Courier partner details
Estimated delivery date

You can track your order anytime using the tracking link.

5. Delivery Delays

Delays may occur due to:

High order volume
Courier issues
Weather conditions
Remote location delivery

If your order is delayed, we’ll keep you updated.

6. Incorrect Address

Please make sure your shipping address is correct.
Hood Rich is not responsible for orders delivered to incorrect addresses provided by the customer.

7. Failed Delivery Attempts

Our courier partners usually attempt delivery 2–3 times.
If the order is still undelivered, it may be returned to us.

In such cases, re-shipping charges may apply.

8. Damaged Package

If you receive a damaged package:

Record an unboxing video
Contact us within 24 hours of delivery

We’ll help resolve it quickly. 🤝

9. Contact Us

For any shipping or delivery questions, contact us:

Hood Rich
Email: supporthoodrich@gmail.com
Whatsapp: 9814220073