Refund policy

At Hood Rich, we focus on delivering premium quality products. However, if you face any size or product issues, we offer a limited exchange policy.

1. Exchange Policy

• We offer 5 days exchange from the date of delivery
• Exchange is only applicable for size issues or product issues
• Product must be unused, unwashed, and in original condition
• Tags must be attached as received
• Exchange will be approved only after product inspection

Requests made after 5 days of delivery will not be accepted.

2. Reverse Shipping Charges

• After exchange approval, a ₹100 reverse shipping fee will be charged
• This amount will be paid by the customer
• Reverse pickup will be arranged by our team

3. Exchange Process

• Contact us within 5 days of delivery
• Share your order ID and reason for exchange
• Our team will review and approve the request
• Reverse pickup will be arranged
• Replacement will be shipped after quality check

4. Non-Exchangeable Items

Exchange will not be accepted if:

• Product is used or washed
• Tags are removed
  
• Exchange request is made after 5 days
• Item is returned in different condition

5. Refund Policy

• Refunds are only applicable for damaged or defective products
• You must inform us within 1 day of delivery
• An unboxing video may be required for verification
• Refund will be processed only after approval
• Once approved, please allow 10 working days for refund processing

6. Contact Us

For exchange or refund requests, contact us:

Hood Rich
Email: supporthoodrich@gmail.com
Whatsapp: 9814220073